FAQ

A few Frequently Asked Questions – MicroBoss
  1. What are the different technology areas that MicroBoss has a presence in?

    From wireless communications to FiberOptic powered Internet, voice, video and customized messaging, to telematics, cloud, security and more, We offer technology products and solutions that transform the way our customers connect, collaborate and innovate. Learn more about What We Do

  2. How do I edit my profile?

    To edit your profile, log in and click on “My Account.”

  3. Do you offer training?

    Yes. We have robust training and development programs to support capacity building and leadership as well as functional skill development. Visit www.microboss.academy for more information.

  4. What is Unified Communications?

    Unified communications (UC) is the integration of two or more communication services into a single interface. Such communication services include telephony, video conferencing, instant messaging, presence, voice mail and email. MicroBoss Unified Communications system integrates a brilliant digital mix of triple play+ email system and includes a new telephone and voice mail system that supports HD voice and utilizes Voice over IP (VoIP).

  5. What is VoIP?

    Voice over Internet Protocol is a technology for making telephone calls over the Internet.

  6. What is the Unified Communications Web Interface?

    The MicroBoss Unified Communications Web Interface allows you to manage all of the following using your web browser:

        • Voicemail Messages: Check, delete,listen to, and save voicemail
        • Unified Messaging: Change your email notification address, active greeting, and PIN number
        • Voicemail Distribution Lists: Add, modify, or delete voicemail distribution lists
        • Conference Bridges: Manage any conference bridges for which you have been designated as administrator
        • Call Forwarding: Set up call forwarding and call forwarding schedules
        • Speed Dial: Change your speed dial settings
        • Call History: View your personal call history
        • Phone Book: View the phone book and click-to-dial phone book entries

  7. How do I get my voicemail on the new system?

    You can access voicemail by using the following methods:

        • Phone: Use extension 200 (or +2348056-3333-18 if offline) for MicroBoss UC voicemail
        • Email: When someone leaves you a voicemail you should get an email with a recording of the voicemail attached as a .wav file. You should use one of the methods mentioned above to delete your voice mail occasionally. Deleting the voicemail from your mailbox does not delete it from the voice mail server.

  8. When leaving a voicemail, how do I bypass a greeting and go directly to the point where I can record a message?

    Press the # key. In more detail, on the old system the key to do this used to be *. On the new system * will drop you into the main voice-mail menu as if you had dialed 201.

  9. How do I enable/disable email notifications of voicemail?

    When your account on the Unified Communications system is created we auto-populate your email address and configure your UC account with the voicemail to email feature enabled. If you want to disable or re-enable this feature, then please do the following:

        • Login at the Unified Communications Web Interface
        • Click the “My Account” Tab on the top
        • Click “Unified Messaging” from the menu on the left
        • Under Primay E-mail enter your email address
        • Next to Voicemail notification select “E-mail notification”
        • Select “Attach audio”
        • Click “Apply”

  10. What type of phone will be provided?

    A MicroBossPlus X1, X2, X3,  cuteIP 500 or a PXB700. Other compartable brands include Cisco, Avaya and Panasonic.

Project Management
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Frequently Asked Questions – MicroBoss Recruitment
  1. What are the different technology areas that MicroBoss has a presence in?

    From wireless communications to FiberOptic powered Internet, voice, video and customized messaging, to telematics, cloud, security and more, We offer technology products and solutions that transform the way our customers connect, collaborate and innovate. Learn more about What We Do

  2. How do I edit my profile?

    To edit your profile, log in and click on “My Account.”

  3. Do you offer training?

    Yes. We have robust training and development programs to support capacity building and leadership as well as functional skill development. Visit www.microboss.academy for more information.

  4. What is Unified Communications?

    Unified communications (UC) is the integration of two or more communication services into a single interface. Such communication services include telephony, video conferencing, instant messaging, presence, voice mail and email. MicroBoss Unified Communications system integrates a brilliant digital mix of triple play+ email system and includes a new telephone and voice mail system that supports HD voice and utilizes Voice over IP (VoIP).

  5. What is VoIP?

    Voice over Internet Protocol is a technology for making telephone calls over the Internet.

  6. What is the Unified Communications Web Interface?

    The MicroBoss Unified Communications Web Interface allows you to manage all of the following using your web browser:

        • Voicemail Messages: Check, delete,listen to, and save voicemail
        • Unified Messaging: Change your email notification address, active greeting, and PIN number
        • Voicemail Distribution Lists: Add, modify, or delete voicemail distribution lists
        • Conference Bridges: Manage any conference bridges for which you have been designated as administrator
        • Call Forwarding: Set up call forwarding and call forwarding schedules
        • Speed Dial: Change your speed dial settings
        • Call History: View your personal call history
        • Phone Book: View the phone book and click-to-dial phone book entries

  7. How do I get my voicemail on the new system?

    You can access voicemail by using the following methods:

        • Phone: Use extension 200 (or +2348056-3333-18 if offline) for MicroBoss UC voicemail
        • Email: When someone leaves you a voicemail you should get an email with a recording of the voicemail attached as a .wav file. You should use one of the methods mentioned above to delete your voice mail occasionally. Deleting the voicemail from your mailbox does not delete it from the voice mail server.

  8. When leaving a voicemail, how do I bypass a greeting and go directly to the point where I can record a message?

    Press the # key. In more detail, on the old system the key to do this used to be *. On the new system * will drop you into the main voice-mail menu as if you had dialed 201.

  9. How do I enable/disable email notifications of voicemail?

    When your account on the Unified Communications system is created we auto-populate your email address and configure your UC account with the voicemail to email feature enabled. If you want to disable or re-enable this feature, then please do the following:

        • Login at the Unified Communications Web Interface
        • Click the “My Account” Tab on the top
        • Click “Unified Messaging” from the menu on the left
        • Under Primay E-mail enter your email address
        • Next to Voicemail notification select “E-mail notification”
        • Select “Attach audio”
        • Click “Apply”

  10. What type of phone will be provided?

    A MicroBossPlus X1, X2, X3,  cuteIP 500 or a PXB700. Other compartable brands include Cisco, Avaya and Panasonic.

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    One Company … Collaborating to enhance Communication, MicroBoss Technologies is a premier Internet Service Company and technology solutions provider operating out of Africa.

    ADDRESS

    AREA 11, ABUJA

    PHONE

    +234 (0) 8056 3333 18

    EMAIL

    mails@microboss.org